Capita forges strong partnerships with clients in
local government, where transformation of public
services for the benefit of citizens and communities
remains a top priority.
Working with local government over the past 25
years we have built up expertise across the spectrum
of services typically delivered by local authorities.
As authorities seek alternative ways of providing
services, we are working with them to set new
standards in delivering services to their citizens.
Drivers for outsourcing include:
- Increased pressure to deliver efficiencies and value
for money in the economic downturn
- The challenging goals of the 2007 Comprehensive
Spending Review, including 3% annual efficiency
targets and establishing shared services
- Requirement to respond to socio-economic and
demographic issues such as ageing communities
in areas with lower revenue collection
- Local Government White Paper requirements to
transform services and provide more flexibility
and choice to local communities
- Gershon Efficiency Review
- Lyons Review
- Local Government Financial Settlement – the toughest for more than a decade – increasing
pressure on local authorities to find new ways of delivering services
- Increased pressure to report progress against
targets more transparently.
8% annual growth to 2012
estimated by industry analysts*