Capita is the leader in this market. Our scale, focus on customer service and investment in specialist technology make us a compelling choice as an outsourcing partner.
We raise service levels, reduce costs and help bring
products to market faster and more cheaply for our
clients. This is an attractive proposition for product
manufacturers, distributors and specialist providers.
The life and pensions outsourcing market continues to
develop and offer strong new contract opportunities;
we are also beginning to see early contracts delivered
by other providers being re-tendered. Our scale
economies and deep experience have enabled us
to win the majority of these opportunities.
Drivers for outsourcing include:
- Structural changes in the market due to the
worldwide credit crunch, notably in the
bancassurance sector: many firms are reassessing
their current operating models
- Need to increase effectiveness of operations and
cut operating costs
- Response to increasing regulation, notably the
FSA's Treating Customers Fairly
- Pressure to improve customer service and find
innovative ways of retaining customers
- Reducing clients' exposure to the risks associated
with administering closed books of business
- Importance of bringing new products to
market faster
- Need for a platform that allows more effective
distribution to Independent Financial Advisers.
7% annual growth across this sector to 2012
estimated by industry analysts*