Capita is helping to deliver the transformation of
the health sector demanded by Government and
public alike.
Achieving this change requires more engagement
with the private sector to secure the knowledge,
culture and investment needed for success. The value
of our experience and capacity in key non-clinical
services is increasingly recognised by health service
providers.
NHS funding has increased significantly in recent
years, but this looks set to plateau. Significant
financial pressure is now expected from Government
over the next 3 years. Structural changes in the way
the NHS is funded, following the introduction of
Foundation Trusts and Payment by Results, are
resulting in a much more commercial approach.
Drivers for outsourcing include:
- Need to transform both support and front office
services to enhance clinical delivery, drive efficiency
and improve the patient experience
- Patient Choice, requiring streamlined clinical
administration to meet the 18-week target from
first appointment to treatment
- Need to rationalise and modernise support services
- Need to realise the benefits of investment in new
technology
- Pressure to improve work environment and patient
care by rationalising existing property and
reinvesting in new property
- Funding pressures and 2007 Spending Review
- Need to enhance governance and member services
capability.
20% annual growth to 2012
estimated by industry analysts*