Capita is a strong, stable service partner for clients
facing fierce competition and growing regulation.
Current market conditions have forced many
potential clients to look more closely at counterparty
risk. In most of our financial markets, we are unique in
being the only scale provider that is not also a financial
institution, bank or insurer. Growing pressure on
financial institutions as they compete in an unstable
market has led to increased interest in our service
offerings.
Organisations are reassessing their operating
models to stay competitive while focusing on quality
customer service and bringing new products to
market faster and more efficiently. Our uniquely
broad range of services enables us to offer them a single view of their customers across their whole
product range.
Drivers for outsourcing include:
- Unsustainable cost bases
- Stricter regulatory environment: increasingly, real
scale is required to offset the costs of compliance
- Constant legislative change acting as a catalyst for new products
- Need for leading edge systems to cope with volatile
markets: where fair value pricing has to be applied,
for example, scale is required to fund the necessary
investment in systems
- Need to balance efficiency with quality
customer service.
8% annual growth to 2012
estimated by industry analysts*