Capita helps increase our clients' competitiveness
by enhancing their customer services and reducing
costs through higher productivity and streamlined
processes. This adds real value to their business
models.
In the current economic climate companies must
focus more than ever on reducing operating costs
without compromising customer service. There is
increasing recognition that outsourcing both back
office and frontline services can play a key role in
achieving this.
Drivers for outsourcing include:
- Need to reduce processing and administration costs
while improving customer service and retention
- Increasing pressure to reduce headcount while
maintaining productivity and improving service
levels
- Pressure on investment and research budgets,
despite undiminished requirement for development
to maintain competitiveness
- Importance of bringing new products to market
faster
- Need for better access to expert operational and
advisory capabilities
- Desire to improve productivity through better
management of sickness and absenteeism
- Increased regulatory and legislative requirements.
12% annual growth to 2012
estimated by industry analysts*