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A clear business strategy

We focus on 5 core factors to achieve our straightforward goal of delivering value to all our stakeholders:

four people in different poses

1. Generating profitable growth both organically and through acquisition

We secure long term, recurring revenues from new and existing clients and acquire small to medium sized businesses to expand our capability and take us into new areas.

Read how we generate profitable growth

2. Controlling and measuring growth through strong leadership and business practices

With strong financial controls, careful risk management and effective governance, we work to clear KPI targets within a robust management and operating structure.

Read how we control and measure growth

3. Managing our business responsibly to meet the needs of all our stakeholders

We focus on delivering a good return to shareholders, delivering operational excellence and value to clients, building a motivated workforce of skilled and supported employees, securing and managing appropriate supplier relationships, reducing our negative impact on society and making a positive impact on the communities is which we work.

Read how we manage our business responsibly

4. Targeting growth markets for BPO and professional support services in the UK and Ireland

We seek the best opportunities to deliver value to clients while making a fair return for Capita across our 9 chosen public and private sector markets.

Read how we target growth markets

5. Maintaining performance across our divisions by consistently delivering service excellence and sharing Group resources and scale benefits

Each business is aligned with the Group’s overall objectives and strategy, and is managed within a simple, pragmatic divisional structure.

Read how we maintain performance across our divisions