3. Managing our business responsibly
We are committed to growing the business in a transparent
and socially responsible way that is sustainable for all
stakeholders over the long term.
We focus on 5 main areas and these remain our priorities
for 2009:
3.1 Delivering value to shareholders.
3.2 Building scale and capacity to support our clients.
3.3 Managing resources well by actively attracting and
building a workforce of quality people and developing
their skills.
3.4 Creating successful supplier relationships to ensure
quality, responsible and cost effective partnerships
across the Group.
3.5 Supporting our communities in which we work and
controlling our environmental impacts.
| Our principal non-financial KPIs |
Progress 2008 |
Year end 2007 |
Shareholder value
Grow dividends at least in line with earnings.
Annual growth of total dividends.
|
20% |
33% |
Building scale & capacity
Continue to grow our infrastructure of business
centres to meet the needs of our growing business.
|
62
business
centres |
55
business
centres |
Retaining people
Maintain high retention rates for senior managers
(annual salaries exceeding £90k p.a.). |
88% |
89% |
| Maintain overall employee retention at or above
industry average (2008:82.7%, 2007:81.9%)1. |
82% |
82% |
Create successful supplier relationships
Annually audit all tier 1 suppliers against
Capita’s standards of business. |
100% |
50% |
Controlling our environmental impacts
Continue to measure and assess our carbon footprint (tonnes CO2).
CO2 emissions rose 10.4% against increases in Group turnover of 18%
and staff numbers of 23%. |
64,611 |
58,523 |