2.1 Maintaining strong structure and control
Our management structure and business reporting
process promote accountability and knowledge
sharing across the Group, keeping management
responsive to issues and trends in the business and the
wider marketplace.
The Board comprises a Non-Executive Chairman,
3 Non-Executive Directors and 5 Executive Directors –
Chief Executive, Group Finance Director, Chief
Operating Officer, Business Development Director and
a part-time Executive Director. The Board is responsible
for establishing, maintaining and reviewing the Group’s
growth strategy, financial performance, systems of
internal control and Group-wide policies. See Governance for further details on Board members.
The Chief Operating Officer and the Divisional
Directors are responsible for the development and
performance of the divisional businesses. They
communicate and monitor the application of Group-wide
business objectives, policies, procedures and
standards. They work with and delegate responsibility
to their management teams.
Each of our business units prepares a comprehensive
annual business plan. This includes monthly revenue
and cost forecasts for the year ahead, taking into
account new service/product developments and
changes in the competitive landscape. The business
unit financial plans feed into the Group financial model.
Monthly operational business (MOB) reviews focus
on the performance of each business unit in each
division. Each division holds pre-MOB reviews where
management teams assess each unit’s performance
against plan and discuss its ongoing development.
This enables them to determine how planned targets
will be met and identify potential difficulties at an
early stage. These are forums to share knowledge and
challenges, develop tactics, reallocate resources and
refresh strategies to meet or exceed business plans.
Board Executive Directors attend divisional MOBs,
ensuring they have a detailed knowledge of the
progress of the divisions and a monthly view of actual
and anticipated performance against business plans.
