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• Business overview
  • Marketplace
  • Business model
  • Scale
  • Partnerships
  • Added value
• 2008 performance
  • Performance Summary
  • Key performance indicators
• Strategy and progress
  • Generating profitable growth
    • Organic growth
    • Acquisitions
  • Controlling and measuring growth
    • Maintaining strong structure and control
    • Focusing on clear financial KPIs
    • Maintaining careful risk management
  • Managing our business responsibily
    • Delivering shareholder value
    • Building scale and capacity and growing our infrastructure
    • Motivated workforce
    • Creating successful supplier relationships
    • Supporting our communities
  • Targeting growth markets
    • Life and pensions
    • Insurance
    • Financial services
    • Other corporates
    • Local government
    • Central government
    • Education
    • Transport
    • Health
  • Maintaining performance across our divisions
    • Insurance & Investor Services
    • Life and pensions
    • Professional Services
    • Integrated Services
    • ICT, Property, & Partnerships
• Case studies
  • Co-operative Financial Services
  • Coal Health Claims
  • Capita in Sheffield
  • Eircom
  • Service Birmingham
  • The Children's Mutal
• Governance
  • Board members
  • Corporate Governance
  • Directors' Remuneration report
  • Useful information for shareholders
• Accounts
  • Consolidated statement of recognised income and expense
  • Consolidated balance sheet
  • Consolidated cash flow statement
  • Notes to the accounts
    • Corporate information
    • Summary of significant accounting policies
    • Revenue
    • Investment loss
    • Segmental information
    • Operating profit
    • Employee benefits expense
    • Net finance costs
    • Income tax
    • Earnings per share
    • Property, plant and equipment
    • Intangible assets
    • Impairment of goodwill
    • Financial assets
    • Business combinations
    • Trade and other receivables
    • Construction contracts
    • Financial liabilities
    • Obligations under leases and hire purchase contracts
    • Provisions
    • Financial instruments
    • Authorised and issued share capital
    • Share based payment plans
    • Reconciliation of movements in equity
    • Additional cash flow information
    • Capital commitments
    • Contingent liabilities
    • Pensions
    • Related party transactions
  • Independent auditors' report to the members of The Capita Group Plc
  • Five year summary
  • Company balance sheet
  • Notes to Group accounts
    • Accounting policies
    • Deferred taxation
    • Revenue
    • Dividends
    • Tangible fixed assets
    • Financial assets
    • Investments
    • Debtors
    • Creditors
    • Provisions for liabilities and charges
    • Share capital
    • Reserves
    • Reconciliation of movements in shareholders’ funds
    • Commitments and contingent liabilities
    • Borrowings
    • Related party transactions
    • Pension costs
    • Share based payment
  • Principal Group investments
  • Independent auditors' report to the members of The Capita Group Plc
  • Useful information for shareholders
• Download centre