Capita is the UK’s leading provider of business process outsourcing (BPO) and business transformation services.
The market for BPO in the UK and Ireland is consistently growing and developing. Its growth is driven by public and private sector organisations seeking maximum efficiency, flexibility and quality of service. Through long term contracts we provide efficient, quality administration and customer service operations that help to transform the way our clients deliver services.
Only 6% of the UK’s £94.2bn* potential market for services has been outsourced so far, indicating that there is still significant scope for further growth.
*Ovum 2008